Katherine Gustafson

Katherine is one of TNS’ national leads in the area of Customer Experience Management. She also leads several large accounts for which she overseas all work. She brings her depth of client knowledge to each initiative.

Katherine has been with TNS for 9 years and in the market research industry for nearly 20 years.

In the last 9 years she has focused exclusively on Customer Experience Measurement. The majority of her clients are in durables, commodities, manufacturing and financial services. She consults on many of TNS business to business work.

Katherine is a graduate of Washington University in St. Louis, MO where she studied International and Asian studies. Katherine is fluent in Mandarin Chinese.