Renae Grave

Sr. Director of Customer Experience and Insights @ Allianz Life

Leading Customer Experience and Insights at Allianz Life, Renae Grave is responsible for the customer and financial professional experience strategy leveraging key insights to generate long-term, sustainable improvement and build loyalty. Her team collaborates across the organization to conduct research identifying consumer insight-driven strategies. Prior to joining Allianz Life in 2015, Grave worked for more than 13 years at Target Corporation in Minneapolis. She developed a Voice of the Customer team, managed Customer Contact Channels, and held various leadership roles in the Product Design area driving engagement and sales through financial products.

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Programming

Driving Customer-Focused Change at Allianz Life

May 30, 2019 @ 5:30PM - 7:45PM

Journey mapping is a best practice used to truly understand the heart of your customer experience. 65% of journey maps fail to drive action.