Nicole Newton

B2B Practice Lead @ Heart of the Customer

Nicole is Heart of the Customer’s Customer Experience Practice Lead specializing in B2B organizations, and the world’s eighth CCXP. She is passionate about helping employees at every level connect with customers, and bringing the true customer voice inside organizations to inform decision making and strategy. Previously, Nicole built and ran customer experience and market insight programs at Thomson Reuters, a Fortune 500 organization.

Related Articles and Events


Driving Customer-Focused Change at Allianz Life

May 30, 2019 @ 5:30PM - 7:45PM

Journey mapping is a best practice used to truly understand the heart of your customer experience. 65% of journey maps fail to drive action.