Programming

The CX Journey of SageGlass: Implementing CX Through Using Best Practices and Maturity Model

Date and Time

Date: Monday, Nov 5, 2018
Time: 5:30PM - 7:30PM

Location

Rojo West End
1602 West End Blvd, St. Louis Park, MN 55416
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Customer experience is the way brands are differentiating themselves in today’s marketplace. The discipline of customer experience management is the orchestration and alignment of brand experience activities, including:

  • Driving insights to action
  • Alignment of decision making and governance
  • Integrating measures and metrics
  • Creating a customer-committed mindset

Many organizations struggle to develop a comprehensive experience strategy that creates measurable business results. We will share a case study from a locally based and global organization. SageGlass will share how they used a maturity model to build a roadmap to create differentiation.

Walk away with an understanding of where your organization is on the model and a template for creating your customer experience strategy.

Member-only happy hour with speaker

AMA MN members are invited to join the speakers for an exclusive member-only happy hour before the event. Spend more time with the speakers and fellow members to network, ask questions and dive deeper into the topic they will be presenting following the happy hour.

Agenda

5:00-5:45 p.m. Member-only happy hour with speakers
5:45-6:00 p.m. Registration and networking
6:00-7:00 p.m. Program
7:00-7:30 p.m. Networking

Each attendee will get appetizers and a free drink ticket.

Cost

Ticket Type Price 
Member $10
Non-Member  $20

Cancellation Policy

All cancelled registrations received by the AMA Minnesota office 2 business days by 5 p.m. before an event are eligible for a refund. No refunds will be given for cancellations received fewer than 2 business days before an event. To cancel a registration please contact: office@amaminnesota.org.

Register