Ben London

Ben London is obsessed with helping organizations view their business from the customer perspective and current works as a customer experience advisor. He's spent the last five years developing and maturing best-practice CX disciplines at numerous B2B, B2C and B2B2C organizations such as MoneyGram Intl, SageGlass and Sandy Spring Bank, and is experienced at enabling global-scale cultural transformations that grow from the ground up and are led from the top down.

Ben focuses on turning employee and customer intelligence into strategies and actions that create measurable value for the organization and customers, and knows that creating sustainable change involves embedding customer thinking into all parts of an organization and changing behaviors.

His successes are in part derived from prior roles that provided vastly different perspectives on how be customer-oriented from any corner of an organization, including through work in the areas of corporate strategy, IT strategy, organizational readiness, user testing, operations, project management, sales, finance, market research and customer experience.